Help
Questions,
answered.
Everything before and after you buy — shipping, returns, what's in the bottle, and how to wear it. If something isn't here, write to us.
Shipping
Across India, free, on every order — no minimum. International shipping arrives as we scale; join the list at the foot of the page and you'll be the first to know.
Five to seven working days, dispatched from New Delhi with tracking from the moment it leaves us. Discovery Kits often arrive sooner.
Returns & trying first
Try before you commit. Every edition comes as a 2ml sample — ₹250, credited back to your bottle — and in the five-vial Discovery Kit, so you can wear a scent on your skin before buying the full size. Unopened bottles can be returned within 30 days for a full refund; because an opened fragrance can't be resealed, opened bottles aren't returnable.
Email care@arkenolfactive.com with your order number and we arrange a prepaid pickup of the unopened bottle. Refunds land within five working days of it reaching us.
Authenticity & ingredients
Yes. Mitti from Kannauj, oud from Assam, saffron from Pampore, khus from Hathras — each batch is traceable to its source. Every formula is IFRA-compliant and batch GC/MS-verified. Provenance is the product.
Never. ARKEN is cruelty-free, and our concentrates are vegan.
Payments
UPI, all major cards, net banking and the usual wallets, secured at checkout. (This is a preview build — the storefront is front-end only, with no live payments yet.)
Wearing & care
Store the bottle away from heat and direct light. Lay it on skin or fabric, and never rub the wrists — friction fractures the top notes. Kept well, an ARKEN eau de parfum only deepens with time.
Buy it the way you'd buy anything you mean to keep.
Every answer begins with a material.