Terms

The terms.

The agreement between you and the house when you shop with us. Short, and in plain words.

Last updated 5 June 2026. ARKEN Olfactive is operated from New Delhi, India. Questions: care@arkenolfactive.com.

These terms

By browsing or buying from arkenolfactive.com you agree to these terms. ARKEN Olfactive ("ARKEN", "we", "us") operates this site from New Delhi, India. If you do not agree, please do not use the site.

Products & pricing

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We try to describe every edition and show its colour faithfully, but screens vary and a fragrance is a living natural product — small batch-to-batch variation is part of using real materials, not a fault.

We may change prices, refresh the range, or retire an edition at any time. Obvious pricing errors do not bind us.

Your order

Placing an order is an offer to buy. We accept it when we dispatch the goods; until then we may decline or cancel any order — for example if an item is out of stock, a price was wrong, or we cannot verify payment. If we cancel a paid order, we refund it in full.

Payment

Payments are processed securely by Razorpay. By paying you agree to their terms as well as ours. We never store your card details.

Shipping & returns

Delivery timelines, our returns policy, and how refunds work are set out in our Refunds & Shipping policy, which forms part of these terms.

Using the site

The ARKEN name, the editions, the writing, the photography and the design are ours, and are protected by law. You may not copy, resell, or reproduce them without written permission. Please do not misuse the site, attempt to break it, or place fraudulent orders.

Liability

We stand fully behind our products, but to the extent the law allows, ARKEN is not liable for indirect or consequential loss. Nothing here limits your rights under Indian consumer law, or our liability for anything that cannot lawfully be excluded. Always read the ingredient list — listed on every product page — if you have known sensitivities, and patch-test if unsure.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of New Delhi. Questions: care@arkenolfactive.com.